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Over at Dornier, we care about you and your patients.
Transparent pricing
Eliminate your worry on extra charges that may incur throughout your service contract.
ANNUAL
CHECKS
Routine device health checks by Dornier MedTech certified partners.
Unlimited consumables & Spare PARTS
Enjoy unlimited access to our consumables* and spare parts without tedious administrative process.
More Than
95% UPTIME
Ensure your daily procedures are not disrupted. Leave no room for downtime.
customer responsiveness
Need assistance swiftly? Email care@dornier.com or reach out to your local Dornier service provider.
Transparent pricing with no surprises
Eliminate your worry on extra charges that may incur throughout your service contract.
Annual check by Dornier MedTech engineer
Routine device health checks by Dornier MedTech certified partners.
UNLIMITED CONSUMABLES & SPARE PARTS
Enjoy unlimited access to our consumables* and spare parts without tedious administrative process.
≥ 95% uptime throughout the year
Ensure your daily procedures are not disrupted. Leave no room for downtime.
Enhanced customer responsiveness
Need assistance swiftly? Email care@dornier.com or reach out to your local Dornier service provider.
Transparent pricing
Eliminate your worry on extra charges that may incur throughout your service contract.
ANNUAL
CHECKS
Routine device health checks by Dornier MedTech certified partners.
Unlimited consumables & Spare PARTS
Enjoy unlimited access to our consumables* and spare parts without tedious administrative process.
More Than
95% UPTIME
Ensure your daily procedures are not disrupted. Leave no room for downtime.
customer responsiveness
Need assistance swiftly? Email care@dornier.com or reach out to your local Dornier service provider.
Service Level | DornierCare Advanced | DornierCare Standard | DornierCare Basic |
|---|---|---|---|
Parts and Consumables | |||
Genuine Spare Parts Coverage | |||
Consumables Replacement | 10% discount | ||
Performance Assurance | |||
Preventive Maintenance | |||
Service Delivery | |||
Priority on Service Calls
| High | Medium | Low |
Certified Engineers Onsite | 10% discount | ||
Corrective Maintenance
| 10% discount | ||
Annual Performance Audit by Dornier MedTech
| 15% discount | 10% discount | |
System Enhancement | |||
System Compliance Updates | |||
System Performance Upgrades | 15% discount | 10% discount | |
Training and Education | |||
Service Basics Training | 15% discount | 10% discount | |
Product Application Training | 15% discount | 10% discount | |
Customized Refresher Training | 15% discount | 10% discount | |
Remote Support | |||
Web-based Assistance | |||
Dedicated Contact Point |
*Terms and conditions apply. Varies accordingly to product category and/or selected DornierCare plan.
Service Level
Want to know more about DornierCare plans?
Drop us a note here.
Technical support
Having technical difficulties or need help in troubleshooting? Reach out to us and submit your request.