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Service Competence Center
Your single point of contact
Ensuring minimal response time
and optimal device uptime
GET IN TOUCH:
service.europe@dornier.com
Tel: +49 8153888600
- Guarantee of a competent first contact
- Technical hotline / Immediate telephone support available on working days between 8:00 am – 5:00 pm
- Minimal lead time for on-site appointments
- Short-term spare parts dispatch, if necessary
- Next-morning delivery for spare parts ordered before 2:00 pm (for most regions)
- Decentralized, regional warehouses for cross-section parts and consumables
- On-site storage of critical spare parts, upon special customer request
Dornier Service Program
We have developed custom service concepts based on your requirements:
DELTA III | NAUTILUS | SIGMA
- Preventive Maintenance
- Breakdown Service
- Including Standard Spares
- Including advanced spares (II | FPD | X- Ray Tube..)
- Replacement of consumables
- Preventive Maintenance
- Breakdown Service
- Including Standard Spares
- Including advanced spares (II | FPD | X- Ray Tube..)
- Replacement of consumables
- Preventive Maintenance
- Breakdown Service
- Including Standard Spares
- Including advanced spares (II | FPD | X- Ray Tube..)
- Replacement of consumables
MEDILAS H SOLVO 35 | THULIO
- Preventive Maintenance
- Breakdown Service
- Including Standard Spares
- Including advanced spares (Laser source and glassware)
- Preventive Maintenance
- Breakdown Service
- Including Standard Spares
- Including advanced spares (Laser source and glassware)
- Preventive Maintenance
- Breakdown Service
- Including Standard Spares
- Including advanced spares (Laser source and glassware)
DELTA III | NAUTILUS | SIGMA | Advanced | Standard | Basic |
|---|---|---|---|
Preventive Maintenence | |||
Breakdown Service | |||
Including Standard Spares | |||
Including advanced spares (II | FPD | X- Ray Tube..) | |||
Replacement of consumables | One time | Discounted Rate |
MEDILAS H SOLVO 35 | THULIO | Advanced | Standard | Basic |
|---|---|---|---|
Preventive Maintenence | |||
Breakdown Service | |||
Including Standard Spares | |||
Including advanced spares
(Laser source and glassware) |
Dornier Planning Service
Our dedicated experts will work closely with you throughout the entire planning process
PLANNING INCLUDES:
- Treatment processes, patient access
- Environmental factors
- Radiological protection
- Electrical requirements
- Space requirements
- Noise protection
- Floor loading
- Lighting
Dornier Planning Service
Our dedicated experts will work closely with you throughout the entire planning process
PLANNING INCLUDES:
- Treatment processes, patient access
- Environmental factors
- Radiological protection
- Electrical requirements
- Space requirements
- Noise protection
- Floor loading
- Lighting
Dornier Installation and Replacement Service
GET IN TOUCH:
service.europe@dornier.com
Tel: +49 8153888600
- Installation implementation and support until successful official acceptance (if necessary)
- Commissioning, shipping, unpacking and transporting to point of usage
- Mechanical and electrical setup/IT Configuration (RIS and HIS)
- Technical operation or acceptance
- Test Supporting authority registration
- Device instruction and staff on standby for the first treatment days, if desired
- Device dismantling, transport and disposal by certified waste disposal companies
Training
Comprehensive technical and application-related training programs:
APPLICATION/USER TRAINING
Detailed instruction on the operation and function of the equipment
Detailed instruction on the operation and function of the equipment
FIRST-LINE TECHNICIANS
We train your staff to become first-line technicians, showing them how to replace parts and perform minor repairs themselves
We train your staff to become first-line technicians, showing them how to replace parts and perform minor repairs themselves
Training
Comprehensive technical and application-related training programs:
APPLICATION/USER TRAINING
Detailed instruction on the operation and function of the equipment
Detailed instruction on the operation and function of the equipment
FIRST-LINE TECHNICIANS
We train your staff to become first-line technicians, showing them how to replace parts and perform minor repairs themselves
We train your staff to become first-line technicians, showing them how to replace parts and perform minor repairs themselves
Update | Upgrade Services
- Software updates and optional upgrades to increase the efficiency and safety of your therapy
- UIMSTM (Urology Information Management System) for Dornier GeminiTM, Genesis®, Delta® II, Delta® III and all Dornier Viewing Stations
Inquiry Form
Tell us your problem and we’ll take care of it for you!