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Contact Service
Competence Center
Please help us with the
following information and
our customer support
team will reach out to you
to solve the issue.
following information and
our customer support
team will reach out to you
to solve the issue.
DornierCare
DornierCare
The Dornier MedTech Service Program
Service Competence Center 
YOUR “single-point-of-contact
Ensuring a
minimum
response time
minimum
response time
and an optimal
device uptime
device uptime
GET IN TOUCH:
service.europe@dornier.com
Tel:+498153888600
- Guarantee of a competent first contact
- Technical hotline / Immediate telephone support on working days between 8:00 am – 5:00 pm
- Appointment at short notice, if on-site visit is necessary
- Short-term spare parts dispatch, if necessary
- Spare parts ordered before 2:00 pm, already on site the next morning (for most regions)
- Decentralized, regional warehouses for cross-section parts and consumables
- Resident Spares: on special customer request storage of critical parts on site
Dornier service program 
We have developed custom service concepts based on your requirements:
| Delta II | Delta III | Sigma | Gemini | Advanced | Standard | Basic |
| Preventive Maintenance | |||
| Breakdown Service | |||
| Including Standard Spares | |||
| Including advanced spares (II | FPD | X- Ray Tube..) | |||
| Annual Application Refresh Training | |||
| Replacement of consumables | One time | discounted rate | |
| Medilas H Solvo 35 | H100 | H140 | |||
| Preventive Maintenance | |||
| Breakdown Service | |||
| Including Spares |
Dornier service program 
We have developed custom service concepts based on your requirements:
Dornier PLANNING service 
Our dedicated experts work with you on the entire
planning process.
planning process.
PLANNING INCLUDES:
- Treatment processes, patient access
- Environmental factors
- Radiological protection
- Electrical requirements
- Space requirements
- Noise protection
- Floor loading
- Lighting
Dornier Installation &
Replacement Service
Replacement Service 
- Installation implementation + Installation support until successful official acceptance (if necessary)
- Commissioning, shipment, unpacking and transport to point of usage
- Mechanical and electrical setup + IT Configuration (RIS and HIS)
- Technical operation/Acceptance
- Test Supporting authority registration
- Device instruction + Stand-by for the first treatment days, if desired
- Dismantling, moving and disposing of devices by certified waste disposal companies
TRAINING
Comprehensive technical and application-related programs
of training:
of training:
APPLICATION/USER TRAINING
Detailed instruction on the operation andfunction of the equipment
FIRST-LINE TECHNICIANS
We train your staff to become first-line
technicians, showing them how to replace parts
and perform minor repairs themselves 
Update | Upgrade Services
- Software updates + optional upgrades to increase the efficiency and safety of your therapy
- UIMS (Urology Information Management System) for Dornier Gemini, Genesis, Delta II + III devices & all Dornier Viewing Stations
Inquiry form
Contact Details:
Tell us your
problem and
problem and
we will take
care of it!
care of it!
